Business Writing Prompts

Ready-made prompts for writing emails, meeting invitations and customer replies faster and in the right tone.

Ready-made prompt templates

Business Writing Prompts – how to use them

The key to good results in business writing is saying who you are writing to and what you want. The same email needs a different tone for your manager, a customer or a partner. Put the recipient, your relationship and the outcome you expect in the prompt, and the tool adjusts tone and length.

Always read the text yourself before sending. AI can get dates, figures and names wrong, and it may write sentences that make promises in your name. Before sharing text with customer data, contracts or confidential internal information, check your company’s AI use policy.

  • State the recipient and your relationship: manager, customer, teammate.
  • Write the outcome you want in one sentence: approval, meeting, payment.
  • Limit the length: “at most 120 words”.
  • Keep personal and confidential details out of the draft and add them yourself afterwards.

Example: a weak prompt and a strong prompt

Weak prompt

Write a reply to a customer.

Strong prompt

Write a polite but professional reply to a customer complaint. Complaint: the order arrived 5 days late. Solution: free shipping on the next order. Tone: warm but formal. At most 120 words.

Sample output generated with Claude

Subject: About the delay in your order

Hello,

We are sorry your order reached you 5 days late. We understand how frustrating it is when we do not meet your expectations.

As a gesture, we will cover shipping on your next order. Just mention this email to our support team when you order.

If you have any questions, simply reply to this email.

Kind regards,
[Your name]

This output is an example from running the strong prompt above with Claude. Results can differ in ChatGPT, other tools or at other times; check the output yourself before using it.

Frequently asked questions

Do I have to disclose that AI helped write an email?

There is no general legal rule, but your employer may have one. What matters is that you are responsible for what you send, so read and verify it first.

Can I put customer details in the prompt?

Better not to. Leave names, order numbers and phone numbers as bracketed fields and add them to the email yourself.

How do I set the tone?

Write a tone such as “formal”, “warm but respectful” or “short and direct” in the prompt. If the result is off, ask for a small change like “make it a bit warmer”.

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